Case study
AI Chatbot for a Physician Member Platform
A governed AI assistant for a physician member site that answers questions with citations from an approved cardiology knowledge base.
Governed AI means
Governed AI means AI with audit logs, review steps, and monitoring.
- Outputs link back to sources when possible
- High-risk steps require human approval
- Quality is measured over time, not assumed
Client context (anonymized)
A physician member site for a cardiac education organization.
Workflow
Clinicians need fast, trusted answers from cardiology coverage, without manually searching across tens of thousands of articles, PDFs, and videos.
What we built
A governed AI chatbot grounded in an approved knowledge base derived from a cardiology publisher's content library. The assistant:
- Answers questions with references to the underlying content
- Summarizes and compares evidence across publications
- Supports clinical education and practice changing discovery
Governance controls shipped
- Answers are constrained to the approved knowledge base
- Clear failure behavior when information is missing or ambiguous
- Quality checks and monitoring to maintain reliability over time
Example questions physicians ask
- "Give me the five most insightful TCTMD articles on left-atrial appendage closure published in the last 18 months."
- "Summarize the newest ACC/AHA vs ESC guidance on LDL-cholesterol targets for very high risk patients."
- "Compare clinical outcomes of balloon-expandable vs self-expanding valves in low risk TAVI trials."
- "I'm prepping a journal club: highlight key findings from the SPYRAL HTN trials on renal denervation."
Impact
- Saves time preparing talks, presentations, and journal clubs
- Supports physician education and faster learning of new therapies and evidence
- Helps clinicians discover and compare new options more efficiently
Discuss a similar workflow
We can scope a pilot around an approved knowledge base and review requirements.